Patient Advocate
Burlington, NC 
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Posted 28 days ago
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Job Description
Patient Advocate
ID 2024-23684
Location Alamance Regional Medical Center Work Location US-NC-Burlington Division : Name Alamance Regional Medical Center Department : Name ARMC-EMERGENCY DEPT Category PATIENT CARE Position Sub-Category PATIENT ADVOCATE Position Type Benefit Eligible (12-39 hours/week) Employment Type Employee Exempt/NonExempt Non-Exempt FTE 0.90 Workforce Status Onsite Work Hours 36.00 Provider Schedule (specific schedule) 10a-10p/11a-11p On call Required No Sub Category Patient Advocate
Overview
Talent Pool - Administrative & Clerical
The Patient Advocate will serve as an additional resource for our patients and guests in the Emergency Department. They will assist guests with physical and emotional needs during their visit by listening and helping the patients and their family feel heard. They will integrate iCare values as they seek to offer support, care and comfort to the ED patients and guests. The hours for this position are 10am - 10pm/11am - 11pm (36 hours a week).

Responsibilities

    Assist with placing patients in ED rooms, getting them settled and notifying the nurse.
  • Be a sounding board for hospital staff. Listen to their concerns and offer support with challenging patients/family members.
  • Document patient concerns and notify ED Assistant Director when deemed necessary or requested by the patient.
  • Establishes rapport with patients and family members. Present a personal, friendly, and empathetic manner to guests. Support patients and their guests emotionally and attend to physical needs when appropriate/approved, such as getting them a blanket, something to drink or eat when appropriate
  • Monitor ED waiting area by stocking the area and monitoring cleanliness
  • Work to resolve patient and family concerns and questions such as work notes, care concerns/questions, admitting status
Qualifications

EDUCATION:
High School Diploma or equivalent - Required
Bachelors - Preferred

EXPERIENCE:
3-5 years of customer service experience - Required
5+ years of customer service experience, - referred

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED
PREFERRED

Cone Health is an Equal Opportunity Employer and committed to providing equal opportunity employment opportunities for applicants and employees. All employees and applicants for employment will be evaluated on the basis of their qualifications, ability, and performance without regard to race, religion, age sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or as otherwise protected by law.

 

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Job Summary
Company
Cone Health
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3 to 5 years
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